Customer details
At the time of registration and order placement, you must provide the correct details of your name, address, email and phone number. We have the right to remove any registered user in case of any incorrect data submission.
Payment
We will not be held responsible if you are not able to make the payment online because of the payment gateway or if payment details entered are erroneous. We assumes that you will be using your own credit or debit card or using the card for payment with the owner’s consent.
Order confirmation
Receiving an order confirmation email does not mean we have the product or the product can be delivered. The confirmation email is to ensure that the product chosen for purchase is correct. When you receive a despatch email, that confirms the order. If not, we will contact you immediately and arrange for the amount paid to be refunded.
Refund
Refund is applicable only for Ultrasonic Aroma Diffuser and Candle Diffuser.
Receiving a defective product will only entails a refund. The processing of the refund will begin when the product reaches the premises of Thangching Herbals Enterprises within 12 calendar days from the date of delivery. The refund will be processed through NEFT within 5 working days.
We follow a rigorous quality control check prior to despatching your order to minimise the probability of you receiving a defective product. However, no refund will be made if the warranty seal of the package is broken.
Cancellation of order
We do not entertain cancellation of the order once it has been dispatched.
Delivery
We will only deliver to the address confirmed by you at the time of placing the order. The estimated shipping duration is usually 5-12 working days from the date of despatch.
However, the estimated duration may not fully reflect the actual. We do not take the responsibility for the delay in-transit, unforeseen situations or customer unavailability at the time of delivery as these are beyond our control.
The courier company may contact you on your registered phone number at the time of delivery. It is advised to keep your phone switched on. If not, the product is likely to be returned back to us.
Reviews
Reviews of the products made on this website are shown to aid shopping experience of other visitors. These reviews are voluntary and only customer’s first name is mandatory.
Other website visitors may post messages or reviews that are inaccurate, misleading or offensive. We neither endorses nor are responsible for it.